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Shipping Policies
1. We ship only to verified U.S.A. addresses
only.
2. We do not ship to P.O. boxes that are not the
billing address.
3. We may contact you to verify shipping
information.
4. We may require a signature upon delivery.
Shipping And Handling
Charges
We ship using the below methods. Currently shipping rates are calculated during checkout. Orders of $99.00 or more qualifies for "FREE" shipping.
- USPS - United Stated Parcel Service
- Fedex - Federal Express
Packaging
Our jewelry is carefully packaged to prevent any
shipping damage. We can provide a jewelry box, a
gift card, and gift-wrapping on request. Please
call us to arrange that, or any other special
packaging. We encourage you retain the original
packaging in case you need to return the item(s).
Return Policy
We accept returns and exchanges within 14 days of
receipt. Returned items must be in new/unused
condition and include all original paper work. If
applicable, all security tags and labels must
also be intact. Refunds will be issued in the
original form of payment. Items not returned
within 14 days of receipt will be eligible for
exchange only.
An RMA (Returned Merchandise Authorization)
number must be obtained prior to sending items
back. The RMA number authorizes the initiates the
return process. Unauthorized items without an RMA
number may be returned to the sender with
additional fees required. Please contact our
Customer Service Department for this information.
If you are unable to contact us by phone
regarding a return, please contact us online
Please note: An RMA number is not a guarantee of
refund or a reflection of any other information,
and will expire within five (5) days of the issue
date. Please be sure all returned items are
postmarked within this period.
In the event that your item arrives damaged or
defective, please contact our Customer Service
Department immediately. Please do not accept
packages that show extensive damage or tampering.
If an item was damaged during shipping, all
insurance claims will be handled through the
carrier.
All returned merchandise is carefully inspected
for damage including but not limited to:
scratches, dents, dirt, signs of wear, etc. An
item is considered to be in new /unused condition
if there are no signs of wear, scratches, or any
of the above listed attributes. Additionally, all
applicable security tags and labels are present.
We reserve the right to reject an item deemed
unfit for re-stocking. We cannot accept items
that show any indication of use.
Please note: All returned items are subject to a
10% re-stocking fee, which will be deducted from
the refund. Additionally, any applicable shipping
costs are also non-refundable unless the item
arrived damaged, or an incorrect item was
received due to shipper error. Misinformation
provided by the customer is solely the liability
of the customer, and does not facilitate or
qualify a refund for shipping costs.
Items that that have been engraved or re-sized
(even by us), or modified in any way cannot be
returned.
Special orders are also
non-returnable.
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